Refund & Cancellation Policy

The full assessment is a one-time digital purchase that unlocks the complete test and detailed report on your account.

When a refund is available

• Not yet started: if you purchased the full assessment but have not started it, you may request a full refund within 7 days of payment.
• Duplicate or failed payments: amounts charged twice, or charged where the upgrade did not activate, are refunded in full once confirmed with the payment provider.
• Technical failure: if a verified technical problem on our side prevented you from completing a purchased assessment and we cannot restore it, you receive a full refund.

When a refund is not available

• After the full assessment has been completed and the report generated.
• Dissatisfaction with the outcome of a correctly scored report.

How to request

Write to vj.as.entrepreneur@gmail.com from your registered email address, with the payment reference from your receipt, within 7 days of payment — or use the Help & contact page. Approved refunds go back to the original payment method within 5–7 working days.

Purchases made through an app store

If you bought the full assessment through an app store's billing system, that store handles the refund. In that case request it through the store first; if the store declines and you believe the case falls under this policy, write to us and we will look at it.

Cancellations

There is no subscription to cancel: the full assessment is a single one-time purchase and nothing renews. You can close your account at any time from Profile — see Delete your account — though closing an account does not by itself trigger a refund.